• Phillip G. Trigg, President | Veterans’ Transition Forum
    202 Church St. NE, Suite 100, Leesburg, VA 20175
    Veterans Transition Forum is a registered 501(c)3 non- profit, #45-5138922
    Office & Fax 888-729-5557 | Cell 703-403-6288 | ptrigg@vet-forum.org

Retirement

Veterans' Transition Forum

Retirement Our goal is become a clearinghouse for information on your retirement. We not only want to provide access to solutions to your problems but access to information that will help make your retirement even better. We will continue to provide up-to-the-minute information in the future.

Retirement Pay

The Defense Finance and Accounting Services (DFAS) provides payment of your retired compensation
based on information submitted by your branch of service. Keep a copy of your DD 2656. If you
perceive a problem with your retirement compensation go online to: www.dfas.mil/retiredmilitary.html

On the left hand side is the phone number to customer service, or call 800-321-1080, Option 1
M-F, 8 a.m. to 5 p.m. ET.

Prior to calling DFAS Customer Service, the following may be helpful:

  • Review your retirement pay myPay account
  • Customer service is available from 8 am – 5 pm ET
  • Highest call volumes are paydays and Mondays
  • Try calling early morning
  • Click on the appropriate links and review:
    • Frequently Asked Questions may answer your questions prior to a call
    • Apply for Retirement
    • About R & A Pay – This section provides two links for more detailed information:
      • Who We Are, What We Do – You can also help solve your problem by becoming familiar with DFAS.
      • Who should I contact: DFAS, the VA, or the military – Keep in mind that your retired
        pay is based on information submitted by your military service branch. Resolution of
        any discrepancies regarding your compensation would be resolved by your service
        branch representative.

If you need to contact DFAS, click on the About R & A Pay and the Who Should I contact link. Within the
text click on Contact DFAS R & A Pay. This section contains the various ways to contact DFAS. As a
reminder DFAS makes payments that are based on information submitted to DFAS by your branch before
or during your out-processing.

Healthcare

To learn more about TRICARE, go to www.tricare.mil/FAQ.aspx. TRICARE Services is supported by three
regional companies (North, South and West US). Contact information customer service for each of the
districts is provided below:

The North, South and West US regional contractors provide customer service for all plans except
TRICARE for Life and the US Family Health Plan. The overseas contractor provides customer service for all
overseas plans.

North – The North Region includes Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa
(Rock Island area), Kentucky (except Fort Campbell), Maine, Maryland, Massachusetts, Michigan,
Missouri (St. Louis Area), New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania,
Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Region

Health Net Federal Services, LLC

www.hnfs.com

1-877-TRICARE (1-877-874-2273)

South – The South Region includes Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi,
Oklahoma, South Carolina, Tennessee, Texas (excluding the El Paso area) and Fort Campbell, Kentucky.
Region

Humana Military, a division of Humana Government Business

Humana-Military.com

1-800-444-5445

West – The West Region includes Alaska, Arizona, California, Colorado, Hawaii, Idaho, Iowa (excluding
Rock Island Arsenal area), Kansas, Minnesota, Missouri (except the St. Louis area), Montana, Nebraska,
Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas (the southwestern corner, including El
Paso), Utah, Washington and Wyoming.

UnitedHealthcare Military & Veterans

www.uhcmilitarywest.com

1-877-988-WEST (1-877-988-9378)

Overseas

International SOS

www.tricare-overseas.com

Country-Specific Toll-Free Numbers

Regional Call Centers

Eurasia-Africa

+44-20-8762-8384

1-877-678-1207 (Stateside)

Latin America & Canada

1-215-942-8393

1-877-451-8659 (Stateside)

Pacific

+65-6339-2676 (Singapore)

+61-2-9273-2710 (Sidney)

1-877-678-1208/1209 (Stateside)

Other TRICARE Plans & Programs

Click on the health plan or program to find additional contact information:

TRICARE For Life

US Family Health Plan

TRICARE Pharmacy Program

TRICARE Dental Options

VA Benefits Quick Check

By going to www.ebenefits.com you can:

  • Check the status of compensation and pension claims
  • View payment history of received VA benefits
  • Obtain or submit an application for the home loan certificate of eligibilty
  • Access personalized VA and DoD information and websites
  • Apply for benefits online
  • Check VA Claim Status
  • Get a copy of your DD-214
  • Download VA letters

Your Retirement

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Coming soon. More Retirement Information for you!

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